- International and Domestic Shipping
- Privacy & Security
- Returns & Replacements
- In store Laybys
- About Afterpay
- VIP Loyalty Program
- Shipping & Delivery
Shoes will be shipped via the method selected at checkout being free standard shipping, express post or toll courier. Delivery times will vary depending on your location and method of shipment. Please see more about our shipping including international shipping here.
Please note that as we are located in Central Queensland during the wet season at times there may be delays due to road closures from flooding. We will do our best to keep all customers informed during times like these.
- Privacy & Security
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.
Secure Transactions We offer Credit Card processing, Direct Deposit, and Cheque. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.
Complaints If you have any complaints relating to online privacy issues on our website, please notify us in writing.
- Returns & Replacements
We want you to be completely satisfied with your purchase. If they are not the correct fit, style or size for you please return to us within 14 working days for an exchange or refund*.
- Shipping charges are not refunded unless we made a error with your shipment
- Please test your shoes on a soft carpeted surface. Shoes that are worn or scuffed are not returnable
- We suggest that you return your items via Registered Post, as we cannot accept responsibly for missing parcels. Always ensure that the parcel is wrapped and clearly addressed. Please DO NOT affix any postage labels directly to the shoe box itself.
- If you wish to return your shoes, please fill in the return/exchange form and return it with your shoes.
- All packages must be freight/postage pre-paid. We will not accept COD deliveries.
- If you choose to pay for your shoes via Afterpay and change your mind we will exchange or issue a store credit, no refunds are issued if you pay through afterpay unless your shoes are faulty.
- Please ensure that your shoes are returned with our returns form which will be posted with your shoes or alternatiely you can contact us for this form via email or phone.
- Do you ship outside of Australia?
International orders are sent via Australia Post AirMail service. Australia Post AirMail service is not traceable. Average delivery times from dispatch date are 7 - 30 working days. Additional delays may occur during the months of September - February due to the heavy load on postal services.
For international order enquiries please contact us for further information.
Orders sent outside Australia, may incur charges such as import duties, VAT and other fees. The buyer is responsible for paying any such fees. For information regarding such fees, please contact your local customs authority.
Delivery times may be longer around major public holidays. Please see more about our International shipping terms here
- Shipping Costs
All on-line purchases are sent by registered mail or courier.
Postage Options are:
- Flat Rate Regular Australia Post- $12.50/Order
- Express Australia Post- $15/Order
- Express Courier- $20/Order
We offer in store and online laybys. If you chose to purchase your shoes on line you can select to pay via Direct Deposit and contact us regarding your order and that you would like to layby it. Laybys are for a maximum term of 60 days with a 20% deposit. It is your responsibility to make the regular lay-by repayments and finalise your purchases by the due date, we will then post your order if applicable. Failure to finalise lay-bys by the due date will be treated as cancellation of the lay-by. Big On Shoes is not required to contact you before cancelling a lay-by for non-payment or non-collection, however we will do our best to contact you were possible. Cancellation of layby will result in a cancellation fee being 20% the remainder of monies will be refunded.