We know ordering online can sometimes seem daunting, so here are a few frequently asked questions to help ordering with us a breeze!
HOW LONG WILL IT TAKE FOR MY SHOES TO ARRIVE?
We do our best to offer same day dispatch from HQ, however some orders may not be sent until the following business day. All on-line purchases are sent by registered mail or courier depending on which service you select at checkout. Please allow up to 3-5 days (Australian East Coast) & 6-10 days (all other areas in Australia) for standard postage, up to 2-5 days for express depending on where you are in Australia and up to 48 hours for Courier. Please understand that we can’t guarantee these services as they are third party companies and we have no direct control over their service. More Shipping information here
HOW DO I PLACE AN ORDER?
There are several ways you can place your order, either online, over the phone or via email. Please contact us at (07)49 417 648 or firstname.lastname@example.org
WHAT ARE MY PAYMENT OPTIONS?
You can pay for your order with Credit Card, Paypal, Afterpay or In store Layby. All services are secure, please see more information about payment options here
HOW DO I CARE FOR MY LEATHER SHOES?
We recommend water proofing all leather shoes with a good quality natural leather sealant .
HOW DO I KNOW WHAT SIZE TO ORDER?
Please see our size guide tab for the physical inner-sole measurement of each shoe, if you are still unsure please contact us at (07) 49 417 648 or email@example.com Please watch this video on how to measure your foot correctly or alternately see further information here
WHAT IS YOUR RETURNS POLICY?
We want you to be completely satisfied with your purchase. If they are not the correct fit, style or size for you please return to us within 14 working days for an exchange or refund. For more information on our return policy please visit here. *Please note that if you purchase your shoes using Afterpay, you will only be issued a store credit or excahnge, no refunds given