Welcome To our Tribe

The biggest hello and welcome from us here at Big On Shoes!

We absolutely love our customers – and of course, we love shoes.

Every day, we put extra care and attention into helping our ladies find the perfect pair for life's special moments – whether it’s a wedding, a dinner date, a new job, or just a well-deserved treat.

Big On Shoes was founded 17 years ago by Melissa Westcott, who started the business in a tiny room of her home. With a passion for making stylish shoes available to women who had long been overlooked by traditional sizing, Melissa grew Big On Shoes into what it is today: a fabulous retail store in Central Queensland, an incredible team of shoe lovers, and a thriving online store spreading shoe joy across Australia – and beyond!

In April 2025, a new chapter began. Melissa proudly handed over the reins to Jodie, who is now leading Big On Shoes into its next stage of growth. With the same heart, care, and commitment to making women feel fabulous from the feet up, Jodie and the team are excited to continue the Big On Shoes journey — bringing you even more beautiful shoes, more sizes, and more reasons to smile.

Thank you for being part of our Big On Shoes family. We’re so glad you’re here! 💖

Why Choose us?

We are so grateful to have been able to help so many ladies since we started in 2008 and are we are so excited to help so many more women for the many years to come. We are so thankful to our Big On Shoes Tribe and all the wonderful feedback you give us. You encourage us to keep paving the way for better shoes and an online shopping experience for all women over the world.

Read our bank of reviews from our customers here.

SHIPPING + RETURNS

Finding the right pair of perfectly fitting shoes just got so much easier!

Where possible we will ship orders that are placed prior to 3pm, otherwise your order will be shipped the next day
Free shipping on All orders over $150
Express and courier services available at checkout
Easy 30 day returns on shoes that are not the perfect fit for you with guided help from our team (Items discounted 50% or more are not refundable)

SIZING + FITTING

We know it can be hard working out what size will fit. So we have developed a couple of easy ways to work out what size to order when you find your dream shoes.

Use our size chart to help convert between US, AU and EU sizing. You will also notice the inner-sole measurements for every shoe and size here.
Measure your feet or a pair of perfect fitting shoes and compare to our size chart. You can learn how to do this on our easy to follow Fitting Guide.