If your shoes do not fit or you do not love them, simply lodge your return/exchange with us via our online returns form. We will reach out to you asap to discuss your exchange/return options and how we can help.

All orders are responsible for the cost of sending your shoes back to us for an exchange, store credit or return.

If your clothes do not fit or you do not love them, or perhaps you are not in love with your new bag/wallet, simply lodge your return/exchange with us via our online returns form.

We will reach out to you asap to discuss your exchange/return options and how we can help.

Please note that clothing and bags/wallets need to be unworn, unwashed and have their tags attached.

We are unable to accept returns for earrings or hair accessories for hygiene reasons.

All orders are responsible for the cost of sending your shoes back to us for an exchange, store credit or return.

We want you to be completely satisfied with your purchase. If they are not the correct fit, style or size for you, just return your shoes within 30 days from date of purchase for an exchange or refund.

*If you have purchased sale shoes that clearly state "no refunds" than sadly we can not 

If you have purchased during a promotional sale period then please refer to our Sale Terms & Conditions to see if you are eligible for a refund, exchange or store credit. 

If your shoes did not fit right the first time, or you are not in love with them, let us help you find another pair to exchange them for. Simply complete our online return/exchange form and we will be in touch with some other options or sizes that might suit you.

If you find a pair of shoes you would like to exchange them for, let us know so that we can place them on hold so they do not sell to someone else. We will hold your exchange shoes for up to 2 weeks while your original shoes are being sent back to us.


We will post your 1st exchange out to you at not cost, however all exchanges after this time will be at a cost of $14.95

Returning your shoes to us for a refund or exchange is easy!

Simply pop them your shoes into their original box. Purchase either a 3kg or 5kg satchel at your local post office and pop your shoe box into it. Clearly write our return address onto the parcel along with your sender details.

* Please NO NOT affix any postage labels directly to the shoe box itself or you may incur a re-boxing fee of $5.00. If your shoes are returned without their original shoe box you will be charged a re-boxing fee of $5.00..

Please post your order back to us at:

Big On Shoes

Shop 5, Town Square Moranbah QLD 4744

*Please note that the cost of postage back to us is at your cost, we will not accept COD nor do we offer a reply paid service.