We offer three types of shipping; regular, express and international.

Regular shipping takes 7-10 days 

Express shipping takes 3-5 days 

International shipping takes 7-30 days 

International Terms: Please note that your country's custom fees and tariffs are payable by you, if applicable.

We offer free shipping for orders over $200, unless you are purchasing during a promotional period where reduced shipping fees or no shipping fee may be offered.

Our standard shipping options are:

Regular shipping for all orders under $200: $14.95

Upgrade to Express Shipping for 1-2 Items: $19.95

Upgrade to Express Shipping for 3+ items $29.95

New Zealand shipping flat rate $30

International shipping flat rate $55

Your tracking number will be provided to you when your order is packed and prepared for shipping.

To track your order simply visit the Australia Post website HERE

If you have any issues using your tracking number please, contact our Customer Service Team.

Be sure to take the time to refer to our size recommendation chart on each product! We take the time to measure the inner-sole of every shoe so that you know which size to order. We also give recommendations based on EU, US or AU sizing.

See our Fitting Guide Here which explains how to work out your foot measurement and use this against the inner-sole measurements.

We have a range of different styles to accommodate a wider fit.

Be sure to see our Wide Fitting Range Here. If you have any questions or need a hand with finding your right size, please contact our customer service team.

Narrow fitting shoes are always the most difficult to source, however more options are gradually becoming available. A great option for narrow feet is our Adjust To Fit range, which are styles that can be fully adjusted to fit your foot. See the Adjust To Fit collection here.

Check out our blog post on narrow fitting styles - Blog Post Here

The demand for orthotic options is growing rapidly in the shoe industry. We currently have an extensive range of shoes that offer ladies either arch support and/or removable inner-soles so that orthotics can be inserted. See our range of Orthotic and podiatry designed options here.

Check out our blog post on must have orthotic friendly options, See Our Blog Post Here

We have seen a rapidly growing demand for shoes which easily slip onto the foot or don't require lacing or buckling. We keep a large range of suitable shoes in stock for our customers who aren't able to bend down with ease or have decreased fine motor skills to tie laces or fasten buckles. Many styles utilise velcro fasteners instead of buckles to assist with ease of access.

If your shoes do not fit or you do not love them, simply lodge your return/exchange with us via our online returns form. We will reach out to you ASAP to discuss your exchange/return options and how we can help.

You are responsible for the cost of sending your shoes back to us for an exchange, store credit or return.

We want you to be completely satisfied with your purchase. If your shoes are not the correct fit, style or size for you, just return them within 30 days from date of dispatch for an exchange, store credit or refund.

Please note that shoes on sale/clearance cannot be returned if they have been reduced by 50% or more. Shoes which are reduced by up to 49% can be returned for store credit only.

Shoes which are discounted from full price during a temporary promotion or with a discount code can be returned for a refund, exchange or store credit. 

We understand that shoes fit everyone very differently which is why we do offer our returns policy, however, we cannot accept worn shoes unless there is a manufacturing defect which is identified during the six month warranty period after purchase. 

Shoes which are purchased at full-price, during a temporary promotion or discounted with a discount code can be exchanged within 30 days or dispatch to you. If your shoes did not fit right the first time, or you are not in love with them, let us help you find another pair to exchange. Simply complete our online return/exchange form and we will be in touch with some other options or sizes that might suit you.

If you find a pair of shoes you would like to exchange them for, let us know so that we can place them on hold so they do not sell to someone else. We will hold your exchange shoes for up to 2 weeks while your original shoes are being sent back to us.

Domestic orders: We will post your first exchange out to you at no cost, however all exchanges after this time will be at a cost of $14.95.

International orders: We will be in touch with you about the cost of freight for your exchange at that time. 

Returning your shoes to us for a refund or exchange is easy!

Simply pop them your shoes into their original box. Purchase either a 3kg or 5kg satchel at your local post office and pop your shoe box into it, or alternatively the satchels we mail your shoes in can be turned inside out and used again. Clearly write our return address onto the parcel along with your sender details.

* Please NO NOT affix any postage labels directly to the shoe box itself or you may incur a re-boxing fee of $5.00. If your shoes are returned without their original shoe box you will be charged a re-boxing fee of $5.00.

If you are an international buyer and are sending your shoes back to us, we recommend heading to your local post office and talking to them about the cheapest method of shipping. Be sure to keep your tracking number.

Please post your order back to us at:

Big On Shoes

PO Box 246, Rural View QLD 4740

*Please note that the cost of postage to return your shoes is your responsibility. We will not accept COD nor do we offer a reply paid service.

Sales stock which has been reduced by up to 49% can be returned for store credit only. 

Stock reduced by 50% or more is not returnable.  Please choose carefully. 

From time to time, we may offer discounts by way of temporary promotions.
These prices are not available on past orders, custom orders or future orders. 
These offers may not be available in conjunction with any other promotional offer such as, but not limited to, birthday vouchers, loyalty vouchers, first time customer vouchers or combined with other discount codes.
We reserve the right to remove items from sale during promotional periods and make the items unavailable for sale.
Purchases made during promotional periods are available for returns unless the promotion applies to stock already reduced by 50% or more.
We may remove the "Free Shipping" Option during a sale period.
From time to time, discount codes may be used by customers in which event they are treated as a temporary promotion and the same conditions apply.

From time to time, we offer discount codes to be used by customers to claim a discount at check-out. Only one discount code can be used per transaction.

We reserve the right to cancel or deny discount codes without notice.

From time to time we run prize giveaways on our social media and website platforms. Please note that if you win a prize during a promotion we will cover the cost of freight to you. If the prize is a pair of shoes and you would like to exchange them after receipt, all freight is at your cost. Shoes won are not eligible to be returned for cash. Please refer to each promotion for information regarding entry deadlines.

We offer several different payment options including:

Credit/Debit Card
Paypal
Afterpay
Direct Deposit - At request only

If purchasing by Afterpay, we will only offer a store credit or an exchange option for your returned shoes. We will not issue a refund under any circumstances unless the shoes are faulty. If you are unsure if this is the best option for you, please contact our customer service team.

We now offer Afterpay for customers in New Zealand. For more information on this please click HERE.

Please note that Afterpay is a third party company, to find out how it works please visit their website HERE

When you are issued store credit or a gift card, you will be supplied with a code which you must enter at check out when completing your purchase. This code will only work at checkout and will not work if you are using it in your "shopping cart".

If using a discount code from a promotion, you will need to enter the code at checkout. This code will only work at checkout and will not work if you are using it in your "shopping cart".

Please be mindful that you can only use one discount code at a time, so if you have two credit notes or gift cards, then reach out to us and we will complete your order manually. 

In the event that you cannot get your code to work, please reach out to us and we will give you a helping hand.

We are committed to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website. You consent by using our website to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

None of your payment details are stored by Big On Shoes.

Resetting your password is easy. Just click the “password reset” button next to the login button when logging into your account. This will send an email to your email account with the link and information on how to reset your password.

By signing up to either our Email Tribe or SMS Tribe, you consent to be contacted about new products, sales and any other promotional material. We value our customers and promise not to fill your inbox with spam. We are also considerate of the time of day that emails and sms are sent to you.