SHIPPING

We offer three types of shipping; regular, express and international. 

Regular shipping takes 7-10 days

Express shipping takes 3-5 day

International shipping takes 7-30 days 

*Depending on where you are located will depend on how long it will take to arrive to you.  Should you require your shoes within 24-48 hours please contact our customer service team to discuss a road service option.

We offer free shipping for orders over $100, otherwise our other shipping options are:

Regular shipping flat rate $12.50

Express shipping flat rate $15

International shipping is calculated at checkout 

To track your order simply visit the Australia Post website HERE

If you have any issues using your tracking number please contact our Customer Service Team 

SIZING & FITTING GUIDE

Be sure to take the time to refer to our size guide on each product! We take the time to measure the inner-sole of every shoe so that you know what size to order. 

See our Fitting Guide Here which explains how to work out your foot measurement and use this against the inner-sole measurements.

We certainly do. We have a range of different styles that accomodate a wider fit. 

Be sure to see our Wide Fitting Range Here. If you have any questions or need a hand with finding your right size, please contact our customer service team.

RETURNS & EXCHANGES

We are excited to offer free return postage on all orders placed from the 1.11.19 up until midnight 28.11.19.

If you receive your shoes and they do not fit or you do not like them, simply complete an online returns form and we will email your return label for you to print and attached to your parcel back to us. You will receive 1 free return per order. You can also lodge a return via email or phone *Excludes International orders. 

We want you to be completely satisfied with your purchase. If they are not the correct fit, style or size for you  please return to us within 14 working days for an exchange or refund. 

*If you have purchased sale shoes that clearly state "no refunds" than sadly we can not offer an exchange or refund for these items. Please also refer to our T & C's regarding paying via Afterpay

If your shoes did not fit right the first time, or you are not in love with them, let us help you find another pair to exchange them for. Simply complete our online return/exchange form and we will be in touch with some other options or sizes that might suit you. 

If you find a pair of shoes you would like to exchange them for, let us know so that we can place them on hold so they do not sell to someone else. We will hold your exchange shoes for up to 2 weeks while your original shoes are being sent back to us. 


We will post your 1st exchange out to you at not cost, however all exchanges after this time will be at a cost of $12.50

Returning your shoes to us for a refund or exchange is easy!

Simply pop them your shoes into their original box. Purchase either a 3kg or 5kg satchel at your local post office and pop your shoe box into it. Clearly write our return address onto the parcel along with your sender details. 

* Please NO NOT affix any postage labels directly to the shoe box itself or you may incur a re-boxing fee of $5.00. If your shoes are returned without their original shoe box you will be charged a re-boxing fee of $5.00.

Please post your order back to us at:

Big On Shoes

Po Box 503

Moranbah QLD 4744

*Please note that the cost of postage back to us is at your cost, we will not accept COD nor do we offer a reply paid service.

PAYMENT OPTIONS

We offer several different payment options including:

  • Credit/Debit Card
  • Paypal
  • Afterpay
  • Zippay
  • Direct Deposit - At request only

If using Afterpay we will only offer a store credit or an exchange option if your shoes do not fit perfectly or if you do not love them. We will not issue a refund under any circumstances unless the fault lies with us (if we are out of stock or if the shoes are faulty). If you are unsure if this is the best option for you, please contact our customer service team.

Please note that Afterpay is a third party company, to find out how it works please visit their website HERE

VIP TRIBE

You can join our tribe by joining on our website or via email at hello@bigonshoes.com.au . You will also be automatically added once you have made your first purchase with us.
Once you have joined you get to join in on the fun with:
  • Welcome Voucher valued at $10 to use on your first pair of shoes with us
  • Seasonal reward voucher - Every $100 you spend in a 6 month seasonal period you will receive a $5 voucher to spend on your next visit
  • Pre-sale invitations
  • Exclusive bonus vouchers to spend throughout the year online and in store
  • Exclusive invites and offers to special events

    By logging into your registered account and shopping, points will automatically accrue. You will earn points each time you purchase any shoes or products at Big On Shoes either online or in any store. You will earn a point for ever dollar you spend, once you have accrued 100 points in a 6 month period we will issue you a $5 voucher 

    You will be sent a voucher via email, which will include a code. This code will be used at checkout. You can also present this voucher in any participating store. You cannot redeem or exchange your points for cash (this voucher is to be used on full priced items only).

    You cannot sell or transfer your points to anyone. This voucher will have a 30 day expiry and can not be used in conjunction with any other offers.

    Unfortunately each voucher is for one off use only, if your voucher is lost or stolen we are unable to re issue your voucher.

    We reserve the right to terminate your voucher in our Loyalty Program if we believe that you have engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions. We may discontinue our Loyalty Program at any time in our sole discretion with no liability to you. If we do so, we'll publish a notice on our website and/or email you to let you know.

    We may change the Loyalty Program (including the number of points allocated to each purchase and how points are earned and redeemed) and these Terms and Conditions at any time, or add new terms or conditions. If we do so, we'll publish an updated version on our website www.bigonshoes.com.au.

    Your continued participation in our Loyalty Program will constitute your acceptance of such changes. These Terms and Conditions apply to our Loyalty Program in Australia, and are governed by the laws of Queensland.  The Loyalty Program commences from the 9th Novembr 2016 and all prior purchases are not applicable towards points. 

    We'd love to hear from you. If you have any questions about our Loyalty Program or these Terms and Conditions, please contact us at www.bigonshoes.com.au or hello@bigonshoes.com.aur.

    MY ACCOUNT

    We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience.  We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

    We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

    When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

    "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

    You consent by using our website to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

    We offer Credit Card processing, Direct Deposit, and Cheque. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.

    Resetting your password is easy. Just click the “password reset” button next to the login button when logging into your account. This will send an email to your email account with the link and information on how to reset your password.