How Do I Know What Size To Buy?
Be sure to take the time to refer to our size recommendation chart on each product! We take the time to measure the inner-sole of every shoe so that you know what size to order. We also give recommendations based on EU, US or AU sizing. See our Fitting Guide Here which explains how to work out your foot measurement and use this against the inner-sole measurements.
Do You Stock Wide Fit Options?
We certainly do. We have a range of different styles that accomodate a wider fit. Remember that not all styles will come with a manufacturing advise "EEE" on them, so we do our best to fit test them prior to launch and then mention what fit they are in the "Fitting Recommendation" section. Be sure to note this section when looking for shoes.
alternatively you can also shop out Wide Fitting Range Here. If you have any questions or need a hand with finding your right size, please contact our customer service team.
Do You Stock Narrow Fit Options?
Narrow fitting shoes are always the most difficult to find from our brands, however there are slowly more and more options coming into the market. Remember that not all styles will come with a manufacturing make of "AA" fitting on them, so we do our best to fit test them prior to launch and then mention what fit they are in the "Fitting Recommendation" section. Be sure to note this section when looking for shoes. Our in house label Jacob + Therese offers some styles that can adjust to all different types of widths. You can see the collection here.
My Size Is Out Of Stock, Can I Order It In?
Popular styles can sell out fast, however sometimes we do have the ability to reorder from some suppliers. If you see a pair of shoes and they are sold out in your size already, be sure to complete the "notify me" option on the style and size you are wanting. As soon as it comes back into stock, we will notify you so you do not miss out.
What Payment Options Do I Have?
- Credit/Debit Card
- Paypal
- Afterpay
- Zippay
- Openpay
- Klarna
- Direct Deposit - At request only
Please note that all payment methods can be refunded if you return your shoes EXCEPT for Afterpay. Should you choose to pay with Afterpay, we are happy to issue you a store credit which has a 3 year expiry. Please understand we are a small business and do not recoup the costs in being able to offer you Afterpay. Please read more about payment T & C's HERE.